FAQs

Amenities Fees

Please be sure to inform your guests that on April 9, 2019 the Amenities Fee increased to $25+ tax per night. Don’t forget to change the verbiage and rate on all of your collateral, your website, and any other communications you have with your guests so that they are aware of the increase. Thank you for your assistance.

Friendly Reminder: A Board motion was presented and carried in the March 2022 Board Meeting regarding the Amenities Fees. If you rent out your unit, please be sure to inform your Guests about the applicable amenities fee during their stay at the Whaler. Please update your website(s) and any collateral you use for your unit with the correct information to ensure Guests are aware of the amenities fees prior to arrival.

WHEREAS, to keep in accord with rising cost of living increases and inflation, the presentation of premiere amenities at the Whaler, and in comparison, to reasonable amenities fees at all properties on Kaanapali Beach; IT IS HEREBY MOVED, that the amenity fee at the Whaler will increase $1.00 beginning fiscal year 2023 (April 1, 2023); and $2.00 on April 1, 2024; and $2.00 on April 1, 2025.

(Note: April 1, 2023: $26, April 1, 2024: $28, April 1, 2025: $30)

Beach Erosion

Q1: Is the loss of beach/sand seasonal?

Answer: Yes, during the winter months shifting currents caused by large waves driven by north swells, combined with *King Tides, take large sections of sand that can leave beaches with exposed rocks and reduced beach front. During the summer months, where the ocean tends to be calmer, the sand slowly returns. The ebb and flow of the sand is cyclical and happens every year in varying degrees.

Q2: What can we do to protect our property from ocean inundation should we experience larger waves and higher tides?

Answer: Because of DLNR’s restrictions on what can and cannot be done on the ocean side of the beach walk, presently our one in-house measure would be to utilize sand bags as a barrier to stop water from entering our property. The Whaler has a rock wall on the mountain side of the beach walk that also acts as a barrier and will help stop water from entering the property.

Q3: What did KBH do, next door, to protect their sidewalk and remediate the loss of beach?

Answer: KBH applied sand mattresses that were anchored to the mountain side of the beach walk.

Q4: What is the status of the beach replenishment project for Ka’anapali?

Answer: Currently KOA has a tentative timeline to be executed in 2019. Their plan is to dredge sand from a sand bar located off shore. Sand will be placed on barges and transported to Ka’anapali Beach.

*King Tides: Non-scientific term for exceptionally high tides.

Answer Posted 5/09/18
AOAO Management

Cleaning and Maintenance of AC Unit Vents & Grills (exterior)

Q1: What is the Owner’s responsibility with regard to cleaning the exterior of the AC vents/grills between quarterly cleaning services by AOAO?

Answer: To keep the AC vents/grills maintained outside of the quarterly cleaning services performed by AOAO, Owners should clean the exterior areas of the AC unit includingg the vents/grills and areas around the panel.

Q2: What accumulates on the vent/grills if not regularly cleaned on the exterior of the AC units?

Answer: Failure to regularly clean the exterior areas of the AC units, including the vents/grills, will lead to the accumulation of dust and soot.

Q3: Should the vents be positioned a certain way to prevent condensation and accumulation of dust and soot?

Answer: It is recommended that you face the vents away from the ceiling, walls, or any other surfaces. If this is not possible, it is important to clean the exterior areas of the AC units, to include the vents/grills and the surrounding areas, on a regular basis to prevent build up.

Q4: What is included in the AOAO Quarterly cleaning of the AC units?

Answer: Please refer to additional information which has been posted on the Owners website. Click on Owner Information, Facilities, and AC Vent Cleaning.

Answer Posted: 12/9/15
AOAO Management

Common Area Riser Duct and Unit Dryer Flex Hose Cleaning Project

When will the Common Area Bathroom and Dryer Riser Duct project start?

The project is scheduled to commence March 8-30, 2021. All Units on the first floor will need to be entered to complete the work.

 

Is the common area bathroom riser duct the same as the dryer riser duct?

Yes, the common area bathroom riser duct and dryer riser duct are the same. The common area kitchen riser duct is different and separate.

 

How often are we supposed to clean the common area bathroom and dryer riser duct?

We inspect the duct every 3-4 years and clean as needed.

 

When was the last inspection of the common area bathroom/dryer riser ducts?

The bathroom riser ducts were inspected last fiscal year.

 

How often are we supposed to clean the common area kitchen riser duct?

We inspect the duct every 3-4 years and clean as needed.

 

When was the last inspection of the common area kitchen riser duct?

The kitchen riser ducts were inspected last fiscal year.

 

Why are we not doing the common area kitchen duct at this time?

They do not need cleaning at this time per the findings of the inspection of the kitchen dryer duct last fiscal year.

 

Are the common area riser ducts for the common area dryers being cleaned?

Yes, they are being cleaned as part of the project.

 

Is this work related to the AC?

No, this work is unrelated to air conditioning.

 

Individual Unit Work (Individual Unit Dryer Flex Hose)
When will the individual unit flex hose replacement/cleaning take place?

Replacement/cleaning will be scheduled during the project period. Simultaneously during the common area riser duct work, the same contractor with a separate crew will enter units to replace/clean the flex dryer flex hose in those units whose Owners have opted for the service and signed the agreement taking responsibility for the charge to complete the work.

 

How long will the individual unit vent hose replacement/cleaning work take per dryer?

Allow for a minimum of 30 minutes.

 

Will there be a Whaler staff member with the contractor?

Yes, AOAO will accompany contactors throughout the work.

 

What is the cost to replace the individual dryer flex hose versus cleaning the flex hose?

Replacement of the flex hose is $40 plus General Excise Tax (GET)
Cleaning of the flex hose is $50 plus General Excise Tax (GET)

 

Why is the cleaning the flex hose more costly than the replacement?

Cleaning takes more time, labor, and equipment.

 

How do I let the Association know I would like to participate in the unit flex hosereplacement/cleaning?

Please complete the Dryer Flex Hose Replacement/Cleaning Authorization Form. Be sure to indicate your unit number and sign. You must submit to the AOAO by February 28, 2021.

 

What if I do not have a dryer in my unit or I do not wish to participate in the dryer vent flex hose replacement/cleaning?

If you do not have a dryer in your unit, then the work is not applicable or necessary and you do not need to do anything further.

 

How will I be billed for the unit flex hose replacement/cleaning should I wish to participate?

You will be billed back by the Association.

 

How often should individual dryer flex hoses be cleaned or inspected?

This depends on use. On average, it should be inspected at least annually.

DLNR Rules for Beach Chairs & Cabanas

Q1: What are the DLNR rules for Beach Furniture and Cabanas?

Answer: A few weeks ago, you may have heard about the Department of Land & Natural Resources (DLNR) placing a cease and desist order on the Whaler Pool Hale claiming failure to have a proper permit to rent out beach furniture and cabanas. The Whaler Pool Hale operations is contracted out to Maui Concierge Service (MCS) and they provide beach activity and furniture rentals as well as concierge and towel services. Representatives of MCS met with DLNR officials shortly following the cease and desist order. At that meeting, DLNR admitted that regulations, as they are currently written, are unclear and there is no required special permit to rent out beach furniture and cabanas from a private property. Therefore, it was determined that MCS was/is not in violation of any current laws. During the meeting, the DLNR rescinded the cease and desist order as it was issued in error. The DLNR informed MCS that they could resume business as usual, provided no presetting of the beach furniture and cabanas on the beach. To-date, the Whaler Pool Hale is free to resume normal operations.

Should the rules regarding beach furniture and cabanas be clarified and/or updated by DLNR in the future, MCS will comply with any/all new requirements.

Answer Posted 1/30/18
AOAO Management

Garage

Q1: When will the new garage be built?

A: There is no plan for a garage. Instead a motion was approved in the May 2014 Meeting to convert 2 (out of 4) old tennis courts to parking.

Answer Posted: 1/7/15
Committee: Building

Hot Tub

Q1:  What are we doing regarding signage for the hot tub?

A: The Operations Committee reviewed some options at its May meeting and will make recommendations at the September meeting. The Committee is extremely limited in the wording that can be used due to legal restrictions that apply to condominiums, but not hotels. Currently,  this is the sign that was installed as a result of concerns expressed by owners, and based on legal advice.

Date Posted:  June 10th, 2013
Committee: Operations Committee

Hot Water

Q1: Why does it take so long for my hot water to get hot?

A: The hot water storage tanks are in the basement and have feeds to building. The first feed serves the 1st to the 6th floor, in that order. The second feed serves the 12th to the 7th, in that order. Because we do not have a circulating hot water system if you are on the 6th or 7th floor you are at the end of the feed. If the rooms above or below you do not use their hot water the riser or stack does not flow and eventually loses heat, thus having to run the water longer in order to get the hot water to your fixture. This plus poor insulation equals heat loss.

Please refer to diagram.

Answer Posted: 11/14/13
Committee: Operations

Koi Pond

Update on Friday, May 17, 2013 at 12:40PM 
Q1: How much does it cost to operate the koi pond?

A: Cost to Operate Pond – $4,317/month or $12.02/rm/mo

  • Average water use as of May 6, 2013 is 3,814gal/day = $446/mo or $1.24/mo/rm
  • Labor 5 days/wk = $2,941/mo or $8.19/mo/rm
  • Electricity estimated at 76kwh/day = $798/mo or $2.22/mo/rm
  • Misc.-Fish food ($240), filter media ($500), UV bulbs ($250), cleaning equipment ($600) = $132/mo or $0.36/mo/rm

Answer posted: 5/17/13
Committee: Operations & Building

Landscape

Q1: Why do we have to dethatch the grass every year?

A: First let’s answer what thatch is; Thatch is a layer of dead roots or plant matter, kind of like a dense, tightly woven material. If thatch is allowed to build up it will deter water from penetrating to the healthy root system. Water carries fertilizers and other nutrients needed for healthy new growth. Dethatching is an integral part of grass maintenance which promotes a greener healthier lawn. Dethatching is an annual occurrence and is rotated between May and Sept.

Answer Posted: 7/31/13
Committee: Operations & Building

 

Q2: Why do we use Seashore Paspalum for our lawn?

A: 1) It is the ideal grass for properties near the ocean as the salt does not harm, damage, or kill paspalum. 2) It has a very clean and rich look when manicured.

Answer Posted: 11/14/13
Committee: Operations

Legal

Q1: What is the recent legal history from the AOAO?

A: For info on the current legal activity, please refer to the President’s Report dated August 31, 2017.

Answer Posted: 7/31/13
Answer Updated: 3/20/18
Committee: Operations & Legal

Medical Facilities

Q1: Are there any clinics or medical facilities near The Whaler?

Answer: Medical service companies are listed in the phone book, yellow pages, under physicians. The Front Desk Operator has the following information for Owners and Guests requiring assistance:

West Maui Healthcare Center 667-9721: This clinic recently moved to the Fairway Shops on the highway, just above The Whaler. This clinic was previously located at the Whalers Village.

Doctors on Call 667-9721: This clinic is located at the Hyatt Regency and can also be reached by calling the Hyatt general number of 661-1234.

Minit-Medical Urgent Care Clinic 667-6161: This clinic is located in the Lahaina Gateway Shopping Center.

Answer Posted: 7/2/14
Commitee: Operations

Monkey Pod Trees

Q1: Why do our Monkey Pod trees occasionally look sick?

Answer: Monkey Pod trees flower in a seasonal manner. Flowering usually s­tarts at the end of the dry season, when leaves and any previous seed pods drop. During this “drop” season, trees are sometimes mistakenly diagnosed as being sick or diseased. Eventually foliage appears and flowering begins, this usually tends to peak in the spring (however a tree may have flow­ers in almost any month). In its native Central and South America, you’ll see the flowering between January and May, while in areas like Hawaii flowering occurs in April and May.

Answer Posted: 05/09/2016
AOAO Management

New Accordion Doors

Q1: How do you get the new accordion doors to open in the case of a power outage or an emergency?

A: The doors have a safety feature called breakaway. In case of an emergency, all you have to do is push on the doors and they will open like regular doors.

Answer Posted: 10/7/13
Committee: Operations & Building

Noise Issues

Q1: What are we doing about the elevator noise?

A: The board has asked for costs for a gearless motor to be installed on one of the cars. We are also inquiring with ThyssenKrupp Elevator (TKE) on the feasibility of modifying the motor mounting plates and brackets.

Update: 10/07/19

A: We currently have a signed proposal authorizing Pyrotek to examine elevator equipment and give recommendations for noise reduction. In the interim we have installed timers to reduce the speed during night use when noise is most troublesome.

Answer Posting: 7/25/13
Committee: Building

Q2: What are we doing about the noise from Whalers Village?

A: Stanley Yu from the Department Of Health (DOH) took a noise survey of the WV cooling tower and pump and found that if operated separately were within the maximum permissible sound levels, but if operated simultaneously exceeds the maximum permissible nighttime levels. Due to this, WV has agreed to turn off the pump at 10 pm each night to stay within the maximum permissible sound levels. The Whaler is working with WV to ensure compliance with county codes.

Update: 10/07/19

A: D.L. Adams, the premiere sound engineering firm in the country have been contracted by the AOAO to complete a site inspection in June of the daily noise we are experiencing from Whalers Village. Work done to date:

  • Built enclosure around our EF using sound proofing material (QRES)
  • WV’s maintenance built enclosure around water feature pump
  • WV has replaced noisy water pumps

Answer Posted: 7/25/13
Committee: Building

Occupancy & Rates

Q1: As a resort how is The Whaler doing with occupancy and average daily rates?

A: Please refer to the Board meeting minutes for most up to date information

Answer Posted: 1/5/15
Committee: Operations, & RAC

Public Transportation

Q: What are alternative ways to get to/from the Whaler and the airport if not renting a car?

A: One way prices listed below

Taxi: $80-$90

Uber or Lyft: $60-$70

Shuttle: $35-$40 per person

Public Transportation on the Maui Bus: $4 (day pass)

The public bus generally takes about 1.5 hours each way and allows baggage that fits under the seat or that sits on your lap without disrupting others. It is best to obtain the most current bus schedule and bus rules online. https://www.mauicounty.gov/609/Maui-Bus-Public-Transit-System

Please note that prices are approximate as of August 2019 and may change at any time without our knowledge. Please do your due diligence and research transportation options prior to your visit.

Questions About Parking

Ratings

Q1: What is our rating on TripAdvisor & AAA?

A: Please refer to the Board meeting minutes for most up to date information on Ratings.

Answer Posted: 1/5/15
Committee: Operations & RAC

Roof Overhang

Q1: When will the blue roof be painted?

A: When the paint on the buildings has reached its useful life they will be repainted. The Board approved the following resolution at the March 2013 meeting (from approved meeting minutes):

XIV. RESULTS OF EXECUTIVE SESSION

Motion:

WHEREAS a recommendation was made to the Board of Directors

by the Exterior Renovation Committee (“ERC”) in early 2011 to paint the

Whaler with a three-color scheme (7A) that had been recommended to the

ERC and favored by professional design experts retained by the Whaler;

WHEREAS a decision was made and approved by the Board of Directors to accept the ERC’s recommendation to paint the Whaler with a three-color scheme (7A);

WHEREAS on July 26, 2011, after a portion of Tower I (including the 12th Floor lanai ceiling and the roof of the Tower I) had been painted in accordance with scheme 7A, further consultation by the ERC took place with the professional design experts who advised that they continued to favor scheme 7A, but also stated that either scheme 7A or 8A (currently painted on Tower II) would be acceptable;

WHEREAS on July 26, 2011, there was a Special Board of Directors Meeting, where by a vote of 5-4, the Board concluded it was not possible to properly evaluate the relative merits of the differing color schemes until the project was fully completed; that Honolulu Builders complete the project with the two-color plan on Tower II (8A), and leave the three-color plan intact on Tower I (7A); and that when the exterior renovation project was fully complete and the owners had an opportunity to see the completed renovation with all components in place, the Board of Directors would conduct a vote of Owners regarding their preferred color choice.

WHEREAS a vote of preferred color choice was taken by the Board of Directors in March and April 2012, after a substantial portion of the exterior renovation project had been completed (but without knowledge of the percentage of owners who had seen all or part of the substantially completed renovation, and without all renovation components in place);

WHEREAS the current exterior renovation painting of the Towers is complete, has been subjected to inspection and approval, and is under warranty;

WHEREAS further painting of the Tower I roof and 12th Floor lanai ceilings at this time: is not “required maintenance” or up-keep; would require the substantial expenditures of not less than $65,000; would require substantial activity on the roof of the Tower which recently has been replaced and is under warranty; would cause economic harm and/or interference to the use, rental, and enjoyment of Tower I condominiums, including those on the 12th, 11th, and 1st Floors;

WHEREAS the Board has complied with its decision on July 26, 2011;

It is THEREFORE RESOLVED that, no further action by the ERC or the Board is required in accordance with its July 26, 2011 decisions, and that further painting of Tower I will be performed at a time to be determined in the future when required painting is necessary during routine maintenance.

(Purvis/Melsa)

Motion CARRIED.

In Favor: Rudolph, Melsa, Achtenhagen, Cox, Purvis, Donahue

Abstained: Senior, Kline

Answer Posted: 7/25/13
Committee: Operations & Building

Storage Areas

Q1: Why are some spaces in the garage being used for storage rather than for parking?

Answer: There are 4 storage areas in the garage as outlined below. From a property operational stand point they all serve a purpose and are necessary to our current operational needs.

Area #1: Landscaping- This space is used by the landscaping staff and also used for storing and securing landscape equipment. It houses in-ground sump pumps and fire lines. Taking this space away will not add any stalls as there is a medial strip that would hinder access to presumed added stalls.

Area #2: Paint and Pool Supply Storage- This area houses a filtration unit for the cooling towers and used for securing painting and pool supplies. The filtration cannot be removed. If the paint and pool supplies are moved, the remaining space would only allow for 2 inactive, long-term permanent parking stalls and these would be 3/4 the length of a full stall. We would be left to find securable space for pool and painting supplies. All Lower Level rooms are currently occupied by tenants or have been converted into Owner Locker Rooms, therefore we would be hard-pressed to find any alternative storage areas.

Area #3: Storage & Staging Area- This area has been cleaned out and reorganized to add additional stalls We do need space for storage of non-hazardous material and equipment, along with temporary staging for project materials. Therefore, intermittent use of stalls will be necessary depending on ongoing projects.

Area #4: Fire Pump Area- This area needs to be secured and fenced off due to the sensitivity of the pumps and fire panel. We have maximized that space and will continue to use it for additional storage.

Answer Posted: 1/28/14
Answer Updated: 1/5/15
Committee: Operations

Sunset Social Events

Q1: Why did we stop having the Sunset Social events (Mai Tai parties)?

A: We are required by the Department of Health to use licensed caterers for the sunset social events. In 2013 the Operations Committee estimated that it would cost $37,000 per year to put them on twice a month, making it cost prohibitive to continue having them.

Answer Posted: 11/27/13
Committee: Operations

Update on Tuesday, January 6, 2015 at 10:53AM
Q2: Do we still have any kind of Owner Events?

A: In lieu of the Sunset Socials, an Owner Social Events Committee was created to support Owners to organize social events. The eventual goal is to hold an Owner Potluck Pupu party one night during Board Meeting week. Typically Board Meetings are held in September, December, March, and May. An Annual Homeowner’s Cookout will be planned during the Annual Homeowner’s Week in May, along with other Owner activities. (I.e. ice cream socials, sunset sail, tennis tournaments, etc.) We hope to get enough Owner volunteers to make these Owner events long standing traditions as they help to build goodwill and community. If you would like to volunteer for any of the Owner Events, please contact the AOAO.

Answer Posted: 1/5/15
Committee: Operations

Updated Parking Garage Slideshow 3.7.14

Whalers Village

Q1: What update can you provide on the Whalers Village Noise Issue?

Answer: We have been in regular contact with Whalers Village Management and we are working with them to come up with mutually beneficial solutions to the noise issues. See attached communications and progress.

6.12.14: Letter to WV
6.18.14: Letter from WV
6.24.14: Maui Planning Commission Hearing Hearing minutes
6.24.14: Maui Planning Commission Summary Memo
7.10.14: Letter from WV
7.31.14: Letter to WV

Answer Posted: 9/22/14